FAQ


FREQUENTLY ASKED QUESTIONS

 

ORDERING AND SHIPMENTS

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions 
2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments. 

3. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. 

4. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. 

5. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation's. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

6. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold. 

7. How long does shipping take & how can I track my package?

A United States based order usually takes between 5 to 8 business days to arrive at its destination; international delivery usually takes between 7 to 12 business days. In rare cases, orders may take up to 21 days to deliver depending on origin, destination, and customs. All orders ship with the United States Postal Service. Once the order has shipped, we will email your tracking number and tracking website. Read our shipping policy for more details. 

8. What Do I Do If I’m not Satisfied With My Order?

We understand you might be some concerns with ordering online. Therefore, we want to reassure you we are committed to making sure your purchase is safe and secure. Therefore,

We back our commitment with a Full 90-Day Money Back Guarantee. 

If you’re not completely satisfied with your purchase for any reason, simply return it for a full refund – no hassle, no questions asked. For details Read our Refund Policy. 

9. Have Missing Items In My Order? 
If something is still missing, please contact us immediately at info@liveasydistribution.com.

 

If you still have any question, please contact us directly at email info@liveasydistribution.com