SHIPPING AND CUSTOMS
How are shipping cost determined?
All orders qualify for FREE SHIPPING. We appreciate you shopping at our store and one way can express that appreciation is to provide you with FREE SHIPPING. We will never ask you to pay for the shipping cost!
When will my order be processed?
All orders are handled and shipped out from our warehouse located in either the United States or China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders Monday through Saturday.
Orders will be processed within 12 hours of the order time (except on Sunday) and shipped the next day after the processing day.
Please note that we do not ship on weekends.
How long will it take to receive my order?
United States orders (including Hawaii & Alaska) will arrive within 5 – 8 business days. United States orders will ship from our United States warehouse.
International orders will take 8 - 12 business days for delivery (depending on location). International orders will ship from our China warehouse.
Will I be able to track my order?
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number (s) will be active within 24 hours. You can use the tracking number to determine where your order is in the distribution channel and when to expect your delivery.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, or local area currency, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged, but not likely, once your order arrives at its destination. Fees are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Are there any delivery restrictions?
We deliver to all addresses and P.O. Boxes serviced by the United States Postal Service.